General info

WHERE IS EXTREMA LOCATED?

You can find us on the beautiful grounds of De Plas in Houthalen-Helchteren, Belgium.

The festival site includes a dense forest, a clear lake – including a beach – and enough space for 7 stages (which we call Districts) and the Aperol Spritz area.
 

WHAT ARE THE OPENING HOURS?

THURSDAY: camp site check-in starts at 16h

FRIDAY: 12h00 – 00h00

SATURDAY: 12h00 – 00h00

SUNDAY: 12h00 – 00h00

After-party at the camp site (for camping guests only) on Friday, Saturday and Sunday.

 

ARE THERE LOCKERS AVAILABLE?

Yes, there will be lockers in several sizes (Small/Medium or Large) available at both the festival entrances and at the camping site. Lockers at the camping site will be provided with electric facilities to charge your phone or other devices. Payments can be done in cash or by card. You can buy your lockers in advance via our ticket shop or on the festival grounds.

 

IS EXTREMA FOR YOUNG & OLD?

Extrema is an 18+ event. It is possible that our crew will ask you for your ID and if you don’t have it on you, they can deny you access to the festival. So don’t take that risk and make sure to bring your ID.

 

ARE THERE OFFICIAL AFTERPARTIES?

Yes, every day we have official after-parties at the camp site and at Labyrinth Club (Area V) in Hasselt.

 

You can only enter the camp site afterparties with a valid camping ticket (Holiday Ticket, Holiday VIP ticket or if you are staying at The Extrema Resort). Tickets are being sold for the afterparties at Labyrinth Club.

 

IS RE-ENTRY POSSIBLE?

For day visitors, re-entry is not possible. For those ticket holders the rule ‘IN=IN, OUT=OUT’ applies.

For camping, weekend and/or Extrema Resort visitors, re-entry is possible.

 

I HAVE ALLERGIES! CAN I BRING MY OWN FOOD AND/OR BEVERAGES?

It is not allowed to bring your own food and/or beverages. There are a wide variety of food stands on the festivalgrounds which include many vegetarian and vegan options. So there will be something for everyone. We do advise, however, if you have any severe allergies to always inform the manager of the food truck. They can propose adjustment to the dish where possible so that you can still enjoy the food.

  

CAN I GET HEARING PROTECTION AT THE FESTIVAL?

Yes. Our partner Alpine Hearing Protection developed special earplugs with filters that ensure the sound doesn’t distort so that the music experience remains great while protecting your ears. You will be able to have a conversation wearing them while enjoying the music safely.

 

You can also find free disposable ear plugs at the info booth located near District 3. The quality of the music will not be as good as when using Alpine ear plugs but your ears will be protected.

 

I RECENTLY BECAME A MOM AND AM LOOKING FOR A PLACE TO EXPRESS MILK?

Please go to the first aid stand between District 2 and 3 or at District 7. There you’ll be able to express milk.

 

CAN I CHARGE MY ELECTRIC CAR?

There’s a charging point close to Entrance Blue: Europarklaan 102

CAMPSITE

CAN I BRING MY OWN CAMPING GEAR?

Of course, you can stay overnight at our campsite with your own camping gear. Please read the FORBIDDEN ITEMS AND GOODS below carefully to be 100% sure you’re not breaking any rules.

IS IT POSSIBLE TO STAY AT THE CAMPSITE FOR 1 NIGHT?

It is not possible to stay at the campsite for 1 night. Only a Holiday Ticket provides access to the campsite from Thursday until Monday (see CHECK-IN TIMES below).

GENERAL CAMPSITE REGULATIONS

These campsite rules apply as “internal regulations” on the Extrema Outdoor Belgium Campsite during the festival. Anyone who buys a Campsite ticket declares thereby that they agree to the following campsite rules.

The campsite opens on Thursday at 4.00 pm and you must leave the premises on Monday before 11.00 am. Every visitor can be searched and access will be denied to those who do not comply or to those who bring forbidden items/goods, without refund of any fees.

Only visitors with a valid camping bracelet are allowed on the campsite. The campsite is strictly forbidden for people under the age of 18. Camping visitors must check-in at the cash registers at the entrance of the campsite. ID and age will be checked here.

Always follow the guidelines from the campsite hosts, security and emergency services. In cases of discussion, the manager of the campsite has the final word. Use your common sense and don’t bring others in danger! 

 Please follow the instructions from the campsite hosts while placing your tents and keep emergency exits, emergency paths and passageways free. Follow the instructions; otherwise, you may have to assemble your tent twice! The campsite hosts can move misplaced tents without permission of the owner. Always keep the safety route free. Tents on this road will be moved without notice. Campsite visitors stay at their own risk on the premises overnight. The organization is not responsible for any physical or material damage.

When you violate the rules above, you lose the right to residence at the campsite without refund of any fees.

ARE CAMPERS/MOBILHOMES ALLOWED AT THE CAMPSITE?

Unfortunately no, RVs and/or mobile homes are no longer allowed at the Extrema campsite due to a changed traffic plan. Check out external campsites in the areas nearby if you want to stay in your mobile home.

CHECK-IN TIMES

The campsite opens on Thursday at 16:00 and you must leave the premises on Monday before 11:00. Check-in is 24/7.

CAMPSITE ACCESS & DAILY AFTERPARTIES

Every day, after the festival, we’re hosting an afterparty at the campsite. You can enter our afterparties if you have a:

  • Holiday Ticket
  • Holiday VIP Ticket
  • Booked an accommodation at the Extrema Resort 

THERE IS NO ACCESS TO THE AFTERPARTIES WITH A DAY OR WEEKEND TICKET.

WHICH ITEMS, GOODS AND BEHAVIOUR ARE FORBIDDEN?

  • Cars, bikes and trailers
  • Shopping carts (only wheelbarrows and trolleys that fit through the visitation gates are allowed.)
  • Glass or other sharp objects (including glass jars with food)
  • Tapping plants (self-tapping kegs are allowed to 5L)
  • Gas cylinders (only the smallest size (max. contents 250g) is allowed)
  • Sound Equipment
  • Open fire between the tents (barbecue or small gas fires can only be used at the barbecue area)
  • Aggregates, car batteries, power groups or generators
  • Pets except guide dogs for persons with visual disabilities.
  • Drugs or other narcotic substances that can be used as drugs
  • Weapons or items that could be used as a weapon
  • Climbing and / or destruction of fences and / or other facilities or infrastructures
  • Graffiti, confetti, party ploppers etc.
  • Clothing that can be challenging or provocative and fluorescent jackets
  • Trade in goods of any kind without permission from the organization
  • Being disturbing under the influence of any drugs (including alcohol or medication)
  • Dry Ice
  • Barricade Firebreaks or emergency exits. If this is the case, the organization is free to move this material for safety reasons.
  • Pasting promotion (flyers and posters) from other events without permission from the organization
  • Any form of verbal and non-verbal aggression

WHERE CAN I CHARGE MY DEVICES?

The lockers at the campsite are equipped with power outlets to charge your mobile devices, smartwatches and other equipment that needs to be charged.

WHICH SERVICES ARE PROVIDED AT THE CAMPSITE?

At our campsite we offer the following services to you:

  • BBQ zone
  • Lockers
  • Power plugs in the sanitary area
  • Showers
  • Toilets
  • Sinks
  • Camping afterparties
  • Trash concept 

HOW DOES THE TRASH CONCEPT WORK? 

When entering the campsite, we ask you to pay €5 deposit in exchange for a trash bag (cash or pin). When you return this bag filled with trash after the festival, you’ll receive your deposit back.

THE EXTREMA RESORT

CHECK-IN & -OUT TIMES

The Extrema Resort opens on Thursday, May 16th at 16:00 and you must leave the premises on Monday before 16:00. Check-in is 24/7.

WHERE IS THE EXTREMA RESORT LOCATED?

The Extrema Resort is located in a secluded spot, next to the festival. This will make sure that you can have the best and most unique experience to fully relax and enjoy your stay at The Extrema Resort. You will have direct access to the festival via the regular camping, this is only a 5-minute walk.

FESTIVAL TICKET INCLUDED

Holiday access is included in all accommodation packages. An accommodation for 2 persons includes 2 Holiday Tickets, an accommodation for 4 persons includes 4 Holiday Tickets, etc.

VIP UPGRADE 

Want to attend the festival as a VIP? Simply book your accommodation (e.g. The Lima — 2p) and add 'The Lima / VIP UPGRADE' to your basket. The upgrade applies for the whole accommodation, so in this case for 2 persons. 

ARE THE DAILY CAMPSITE AFTERPARTIES INCLUDED IN MY ACCOMMODATION? 

Yes! The campsite afterparties are for campsite (and Extrema Resort) guests only.

CAN I STAY NEXT TO MY FRIENDS?

We will try to put you and your friends next to each other when you book separate accommodations. Please send an email to resort@extrema.be to request this. 

FORBIDDEN ITEMS, GOODS AND BEHAVIOUR

  • Cars, bikes and trailers
  • Shopping carts (only wheelbarrows and trolleys that fit through the visitation gates are allowed.)
  • Glass or other sharp objects (including glass jars with food)
  • Tapping plants
  • Gas cylinders
  • Sound Equipment
  • Open fire between the tents
  • Aggregates, car batteries, power groups or generators
  • Pets except guide dogs for persons with visual disabilities.
  • Drugs or other narcotic substances that can be used as drugs
  • Weapons or items that could be used as a weapon
  • Climbing and / or destruction of fences and / or other facilities or infrastructures
  • Graffiti, confetti, party poppers etc.
  • Clothing that can be challenging or provocative and fluorescent jackets
  • Trade in goods of any kind without permission from the organization
  • Being disturbing under the influence of any drugs (including alcohol or medication)
  • Dry Ice
  • Barricade Firebreaks or emergency exits . If this is the case, the organization is free to move this material for safety reasons.
  • Pasting promotion (flyers and posters) from other events without permission from the organization
  • Any form of verbal and non-verbal aggression

IS THERE ELECTRICITY AVAILABLE?

Every accommodation (except the Lima) is equipped with electricity.

CAN I VISIT THE EXTREMA AFTERPARTY?

Yes, you can! The campsite afterparties are for campsite (and Resort) guests only.

 

Please find all info about the Extrema Resort via extrema.be/en/resort.

 

 

TICKETS

CAN I CHANGE THE NAME ON MY TICKET(S)?

Use the Eventix name change tool to change the name on one or more tickets.

IS IT POSSIBLE TO EXCHANGE DAY TICKETS FOR ANOTHER DAY?

Unfortunately, it is not possible to exchange day tickets for another day. We recommend you to safely sell your ticket on TicketSwap and buy a new one on our website. More info on selling your tickets can be found here.

WHICH TICKETS HAVE ACCES TO THE CAMPSITE INCLUDED?

You have access to our campsite with a HOLIDAY TICKET, HOLIDAY VIP TICKET or HOLIDAY RESORT TICKET only.

WHAT ARE THE VIP OPTIONS?

We have VIP tickets available in our ticket shop and special VIP packages that can be booked via vip@extrema.be. Please make sure to check-out all different options via our ticket shop. With a VIP ticket, you have access to:

  • VIP parking close to the venue
  • VIP deck at District 5
  • Separate toilets at the VIP deck
  • Free bites by a top chef at the deck multiple times a day on Friday, Saturday and Sunday
  • Table service

IS THERE A TICKET HELPCENTER?

Yes. Visit the Eventix help center here: eventix.io/search

OOPS! I LOST MY TICKET. WHAT CAN I DO?

No worries! You can use recover your tickets via eventix.io/search

CAN I GET AN INVOICE FOR MY TICKET?

Yes. Simply fill in your company details while ordering your tickets. Please note that invoices for tickets cannot be created retroactively.

WHAT IS A ‘SEALED TICKET’?

Sealed Tickets are tickets that can only be downloaded shortly before the event. A visitor can still buy the tickets beforehand, they just can’t be downloaded immediately. Once the tickets are available for download, the visitor will receive an email.

More info via eventix.io/closedloopticketing

I CAN NO LONGER ATTEND THE EVENT. CAN I RESELL MY TICKET?

Yes. You can sell your tickets via www.ticketswap.be TicketSwap is our official resale partner and can guarantee you a safe and fair resale.

TRANSPORT

CAN I BUY PARKING TICKETS IN ADVANCE? 

Parking tickets aren't being sold online yet. Keep an eye on this website & socials. 

CAN I TRAVEL TO THE FESTIVAL BY PUBLIC TRANSPORT? 

You sure can! A shuttle service is provided from and to Hasselt Station. If you're traveling from abroad, the best airport to fly to is Brussels Airport. You can travel to Hasselt Station by train as a train station is located underneath the airport and a direct train will bring you to Hasselt. Check out the train timings via https://www.belgiantrain.be/en. 

The exact timing for the Hasselt Shuttle will be announced closer to the festival. 

CAN I TRAVEL TO THE FESTIVAL BY ORGANISED TRANSPORT? 

Book a seat in one of the Event Shuttles by Keolis to get to the venue and back in total comfort. Enjoy a drink on board (not included in the price) and don't worry about traffic jams or parking! All tickets are valid for both outward and return journeys.

Haven't found your answer in the FAQ?

If you are not able to find the answer to your question on the FAQ page, feel free to contact us via info@extrema.be. We will reply to you within a few working days.